The work of a restaurant manager isn’t highly compensated and varies greatly, dependent on the nature of the business. As a restaurant manager, you could be working in a small independent restaurant, large food chain, hotels, or even bar restaurants.
The nature of the business, location and the annual turnover of the establishment are key factors that go into how much you can earn, working as a restaurant manager.
For those of you who are going through studies to gain recognised qualifications, in an effort to become a restaurant manager, you’ll find that the main trainee positions are available from the large restaurant chains.
There are around 50 restaurant chains in the UK, and each of them will recruit trainee restaurant managers, who will then go through their own in-house management apprenticeship programs.
The salaries will typically start out at £18’000 per annum and rise to a £23’000 salary in busier locations, such as the city centre. Private Establishment Salary Expectations for a Restaurant Manager When you go into the private sector and work for private owners of small local restaurants, the starting salary will be around the £18’000 mark as well. That will rise to around £30k per annum for those who have previous experience in a managerial role.
In an effort to get the most out of your services, you can sometimes find there are performance related bonuses payable to restaurant managers, which will be target driven.
Areas of on target earnings
The above are just some of the areas that restaurant managers may be offered a performance related bonus. You can find that these are mostly offered within restaurant chains. Restaurants rely on a high standard of service at the front of house.
The better dining experience a customer has, the higher the chances are of them returning to the establishment. Customer satisfaction is at the heart of a restaurant. A simple concept to remember as a restaurant manager to thrive on giving your guests the best dining experience is… “For every satisfied customer leaving the premises, they’ll tell a few of their friends. For every disgruntled customer leaving, they’ll tell even more of their friends”
Restaurant reputation is the key to succeeding in the industry.
Guests arrive and expect a high level of customer service. Some customers will be difficult to deal with, but for every difficult customer you have, there’s going to be another 10 guests who make the job worthwhile. The bonuses are paid to restaurant managers as an effort to encourage you to give every guest the best level of service possible.
When you work in a restaurant, the most common way for the owners to know you’re delivering a high level of customer service is by using mystery diners. You never know when someone will come into the restaurant, order their lunch or breakfast, and assess how the restaurant is being run.
Mystery diners turn up at any time, unannounced and that’s how they know the service standards to report to the restaurant.
As a manager, you don’t have the opportunity to inform your staff that table 8 is a mystery diner, so to deliver only the best of service to that table. To you, their a paying guest, in to enjoy a meal. When they leave feeling positive about the establishment, they report that to the restaurant owner, or in the cases of larger restaurant chains, the regional or area restaurant manager. Based on your assessment being positive, you’ll then be paid a bonus on top of your salary for delivering exceptional customer service. This is the most common type of bonus payment and usually carried out every couple of months. When you meet your targets, you can find that your salary as a restaurant manager can reach £40’000 + per annum.
Obviously to make the most earnings possible, working as a restaurant manager, you’re going to need to be customer orientated, with exceptional people skills. By meeting and exceeding customer expectations, you will be able to earn the most from your target driven bonuses.